Returns & Refund Policy

Returns & Refunds

At Skin n Stone, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your order.

Returns

To be eligible for a return, your item must be:

• Unused and unopened
• In its original condition
• In the original packaging
• Returned with proof of purchase

For hygiene and safety reasons, opened or used beauty, skincare, or personal care products cannot be returned unless they arrived damaged, defective, or incorrect.

Please contact us before sending any item back so we can provide the appropriate return instructions.

Non-Returnable Items

We are unable to accept returns on:

• Opened or used beauty and skincare products
• Gift cards
• Sale or clearance items
• Items returned after the 14-day return period
• Products damaged due to misuse or improper handling

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping charges are non-refundable unless your order arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include your order details and, where possible, clear photos of the product and packaging so we can assist you quickly.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you would like a different product, shade, or item, please return the eligible item in accordance with our return policy and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning your order, as Skin n Stone cannot be responsible for return packages that are lost in transit.

Shipping

Orders placed through skinnstone.com are typically delivered within 2–5 business days.

Delivery times may vary depending on your location, courier delays, public holidays, or other circumstances outside our control.

Need Help?

If you have any questions about returns, refunds, exchanges, or your order, please contact us through skinnstone.com.

We are always happy to help.